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Shipping, Returns, Refunds & Replacement Policy


At BEVRYN Coffee, we take care to prepare, pack and dispatch every order with attention to quality. This policy explains our shipping, delivery, cancellation, return, refund and replacement procedures for purchases made through www.bevryncoffee.in.

By placing an order with BEVRYN, you acknowledge and agree to the terms outlined below.

1. SHIPPING POLICY

1.1 Delivery Locations

BEVRYN currently delivers products within India.

Delivery is subject to the serviceability of the destination PIN code and the availability of courier services in that area.

We currently do not offer international shipping.

1.2 Shipping Charges

  • Orders above ₹499 qualify for free shipping.
  • Orders below ₹499 are subject to a flat shipping charge of ₹50.
  • Shipping charges are non-refundable, except where otherwise required by applicable law.

1.3 Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, promotions, product launches or other exceptional circumstances, processing may take longer.

1.4 Delivery Time

Orders are generally delivered within 3–7 business days, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, transportation disruptions, remote-area restrictions, courier delays or other circumstances beyond our reasonable control.

1.5 Shipping & Courier Partners

BEVRYN may use third-party logistics and courier partners to fulfil deliveries.

Depending on availability, serviceability and other operational factors, your order may be shipped through Shiprocket, Delhivery or another suitable courier partner.

The courier assigned to an order may therefore vary.

1.6 Order Tracking

Once your order has been dispatched, tracking information will generally be sent to the email address associated with your order.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

1.7 Incorrect or Incomplete Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Mobile number
  • Shipping address
  • PIN code
  • Other information necessary for successful delivery

BEVRYN will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to BEVRYN due to an incorrect address, incorrect contact details, recipient unavailability or repeated failed delivery attempts, additional charges may apply for re-delivery.

2. DAMAGED OR DEFECTIVE PRODUCTS

We carefully inspect and pack every BEVRYN order before dispatch.

To help us resolve any damage-related issue quickly, we strongly recommend that customers record a continuous unboxing video immediately upon receiving their order.

The video should clearly show:

  1. The condition of the outer package before opening.
  2. The opening of the package.
  3. The condition of the product and its packaging after opening.

If you notice any damage, leakage, breakage, tampering, missing item or other visible issue, please make sure it is clearly captured in the unboxing video.

Reporting Period

Any visible damage or delivery-related issue must be reported to us within 2 days of receiving the order.

Please contact: info@bevryncoffee.in

Information Required

To help us investigate your claim, please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs of the product and packaging
  • Unboxing video showing the issue
  • Any other information reasonably requested by our team

Please retain the original product and packaging until your claim has been reviewed and resolved.

What if I don't have an unboxing video?

An unboxing video is strongly recommended because it helps us verify damage that may have occurred during transit. However, the absence of an unboxing video does not automatically prevent you from reporting a genuine product defect.

BEVRYN will assess each case based on the information and evidence available.

3. REPLACEMENT POLICY

BEVRYN currently offers replacement only for eligible products. We do not currently offer exchanges for different products or product variants.

3.1 Eligible Replacement Cases

A replacement may be offered where the product is:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied by BEVRYN
  • Missing from the order, where applicable

All replacement requests are subject to verification and approval by BEVRYN.

3.2 Replacement Product

If your replacement request is approved, we will generally provide the same product that was originally ordered.

If the same product is unavailable, BEVRYN may provide an appropriate alternative resolution, such as a refund, subject to the circumstances and applicable law.

3.3 Products Not Eligible for Replacement

Replacement requests may not be accepted where:

  • The product has been opened or used, except where the issue is a verified product defect.
  • The product was damaged after delivery due to improper handling, storage or use.
  • The product has been tampered with or altered.
  • The customer simply does not like the taste, aroma or flavour.
  • The customer has changed their mind after purchase.
  • The customer ordered the wrong product.
  • The request is submitted after the applicable 2-day period.
  • The issue is not attributable to BEVRYN and cannot reasonably be verified.

4. RETURN CONDITIONS

Where BEVRYN requires a product to be returned as part of an approved replacement or refund process, the product should generally be:

  • Unopened
  • Unused
  • In its original packaging
  • In substantially the same condition in which it was received

For damaged products, customers should not discard the product or its packaging until BEVRYN has completed its assessment.

5. RETURN SHIPPING COSTS

If a product needs to be returned, the applicable shipping cost will depend on the reason for the return.

If the issue is BEVRYN's responsibility

If the issue is determined to have been caused by BEVRYN, including:

  • A verified defective product
  • The wrong product being supplied
  • Damage attributable to BEVRYN's handling or packaging

BEVRYN will bear the applicable return and replacement shipping costs.

If the issue is attributable to the customer

If the issue results from:

  • Incorrect delivery information
  • Customer handling or storage
  • Customer misuse
  • Change of mind
  • Ordering the wrong product
  • Another circumstance not attributable to BEVRYN

the customer will be responsible for the applicable return or replacement shipping costs, where a return or replacement is permitted.

6. REFUNDS

A refund may be provided where a valid refund is approved by BEVRYN, including circumstances where an eligible replacement cannot reasonably be completed.

Approved refunds may be processed through an appropriate method, which may include:

  • Original payment method
  • UPI
  • Bank transfer
  • Store credit

The refund method may depend on the original payment method, payment-provider requirements and the circumstances of the case.

Shipping Charges

Original shipping charges are non-refundable.

Where a refund is approved, the refund will generally apply to the eligible product amount and will not include the original shipping charge, except where otherwise required by applicable law.

7. REFUND PROCESSING TIME

Once a refund has been approved, BEVRYN will initiate the refund within a reasonable processing period.

The time taken for the refunded amount to appear in your account may vary depending on the payment method, payment provider and banking institution.

8. ORDER CANCELLATION

Customers may request cancellation of an order within 1 day of placing the order.

Cancellation requests should be sent to: info@bevryncoffee.in

Please include your order number and registered contact details.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If an order has already been dispatched, the customer may need to receive the order and follow the applicable return or replacement process, where eligible.

9. DELIVERED BUT NOT RECEIVED

If your order status shows “Delivered” but you have not received the package, please contact us as soon as possible at: info@bevryncoffee.in

We may coordinate with the relevant courier partner to investigate the shipment.

Customers should provide their order number and any relevant delivery information to help us investigate the issue.

10. LOST OR RETURNED SHIPMENTS

If a shipment is lost or returned to BEVRYN by the courier, we will review the circumstances and, where appropriate, coordinate with the courier to determine the next steps.

If the shipment was returned because of incorrect or incomplete information provided by the customer, repeated failed delivery attempts or customer unavailability, additional shipping charges may apply for re-delivery.

11. DELIVERY DELAYS

While we make reasonable efforts to ensure timely delivery, BEVRYN cannot guarantee delivery within a specific timeframe.

Delivery may be delayed due to circumstances including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier delays
  • Remote-area restrictions
  • Incorrect customer information
  • High order volumes
  • Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances and will assist with tracking or delivery-related concerns where possible.

12. CASH ON DELIVERY

Cash on Delivery (COD) is currently not available on the BEVRYN website.

BEVRYN may introduce COD as a payment option in the future. If COD becomes available, the applicable terms and conditions will be updated accordingly.

13. IMPORTANT NOTE REGARDING RETURNS

Because BEVRYN products include coffee and other consumable products, returns and replacements are subject to product condition and hygiene considerations.

For this reason, customer preference, change of mind, taste preference or ordering the wrong product does not generally qualify for a return or replacement.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

14. CONTACT US

If you have any questions regarding shipping, cancellation, returns, refunds or replacements, please contact us:

BEVRYN & CO.
Brand: BEVRYN Coffee
Address: Negi Residency, SR Puram, Haldwani – 263139, Uttarakhand, India
Email: info@bevryncoffee.in
Website: www.bevryncoffee.in

Our team will review your request and assist you in accordance with this policy and applicable law