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Privacy Policy

Effective Date: 10 September, 2026

At BEVRYN Coffee, operated by BEVRYN & CO., we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how BEVRYN & CO. (“BEVRYN”, “we”, “us”, or “our”) collects, uses, stores, shares and protects your personal information when you visit or use www.bevryncoffee.in, create an account, purchase our products, contact us, submit a review, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, information generated when you use our Website, and information received from service providers involved in processing your orders.

1.1 Information you provide to us

Depending on how you interact with BEVRYN, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • Pincode
  • Account/login information
  • Order history
  • Products purchased
  • Transaction-related information
  • Customer support enquiries and communications
  • Reviews, ratings, photographs or other content you voluntarily submit
  • Marketing preferences
  • Any other information you voluntarily provide to us

1.2 Account information

If you create an account on our Website, we may collect information required to create and maintain your account, including your name, email address, phone number, login credentials and information associated with your account.

Please keep your account credentials confidential and notify us if you believe your account has been accessed without authorization.

1.3 Order and transaction information

When you purchase products from BEVRYN, we may collect information necessary to process and fulfil your order, including:

  • Order number
  • Products purchased
  • Quantity and price
  • Billing and shipping details
  • Transaction status
  • Payment-related references
  • Refund, cancellation, return or replacement information

Payment credentials may be processed directly by our payment service provider, Razorpay, and BEVRYN does not generally need to store complete card or banking credentials.

Razorpay itself describes the collection of transaction, payment-related, contact and technical information when its services are used.

2. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes.

2.1 Processing and fulfilling orders

We use your information to:

  • Process purchases
  • Confirm orders
  • Process payments
  • Generate invoices
  • Arrange shipping and delivery
  • Provide order updates
  • Process cancellations
  • Process returns, refunds and replacements
  • Maintain transaction records

2.2 Customer support

We use your information to:

  • Respond to questions and enquiries
  • Resolve complaints
  • Provide customer assistance
  • Investigate order-related issues
  • Communicate regarding your account or transactions

2.3 Website and service improvement

We may analyze information about how customers use our Website to:

  • Improve Website functionality
  • Improve navigation and user experience
  • Understand product interest
  • Identify technical issues
  • Improve our products and services
  • Develop new features and offerings

2.4 Security and fraud prevention

We may process information to:

  • Detect suspicious activity
  • Prevent fraud
  • Protect customer accounts
  • Protect our Website and systems
  • Investigate security incidents
  • Enforce our Terms & Conditions

2.5 Marketing

Where permitted and where you have provided the required consent, we may use your email address to send:

  • Product announcements
  • New product launches
  • Offers and promotions
  • Brand updates
  • Newsletters
  • Other BEVRYN marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe mechanism included in the communication or by contacting us at info@bevryncoffee.in.

3. PAYMENT PROCESSING

Payments on our Website may be processed through Razorpay.

Depending on the payment method selected, Razorpay may process information necessary to complete the transaction, including payment and transaction information.

BEVRYN does not generally store complete credit-card, debit-card, banking or wallet credentials on its own systems.

Razorpay's own privacy documentation describes the processing of payment, transaction, contact and technical information and the involvement of third-party processors.

You should also review Razorpay's applicable privacy notice for information about how Razorpay independently processes personal data.

4. SHIPPING AND DELIVERY

To fulfil your order, we may provide necessary customer information to our shipping and logistics partners. 

Information shared may include:

  • Customer name
  • Phone number
  • Shipping address
  • Pincode
  • Order/reference information
  • Information necessary to facilitate delivery

This information is shared only to the extent reasonably necessary for order fulfilment, delivery, tracking, returns and related services.

5. REVIEWS, PHOTOGRAPHS AND USER CONTENT

If you voluntarily submit a review, rating, photograph or other content to BEVRYN, we may use that content for purposes associated with our Website, products, services and marketing, subject to applicable law and the permissions provided when you submit the content.

Please avoid including personal information about yourself or another person in content that you do not want publicly displayed.

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide the required consent, we may send promotional emails from time to time.

You can unsubscribe at any time by:

Unsubscribing from promotional communications will not necessarily stop essential service communications, such as order confirmations, payment information, delivery updates, account notices or customer-service communications.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our products and services
  • Maintaining customer accounts
  • Completing transactions
  • Managing returns, refunds and replacements
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal, tax, accounting and regulatory obligations

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize or otherwise dispose of it in accordance with applicable law and our operational requirements.

8. DATA SECURITY

We take reasonable technical, organizational and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal-data security incident affecting your information, we will take appropriate steps required under applicable law.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including rights to:

  • Obtain information about the processing of your personal data
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Exercise other rights available under applicable Indian data-protection laws

The DPDP Act provides, among other things, for withdrawal of consent and rights concerning access to information, correction and erasure, subject to the applicable legal framework.

How to exercise your rights

Send your request to:

info@bevryncoffee.in

Please provide enough information for us to identify your account or request.

We may need to verify your identity before processing certain requests.

Where a request cannot be fulfilled because of a legal or other permitted reason, we will explain the applicable limitation where required.

10. WITHDRAWAL OF CONSENT

Where we process personal information based on your consent, you may withdraw that consent by contacting us at:

info@bevryncoffee.in

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for those services.

For example, withdrawing consent for certain optional marketing activities will not necessarily affect the processing required to fulfil an existing order.

The DPDP Act expressly provides for withdrawal of consent and requires processing based on consent to cease, subject to processing otherwise authorized or required by law.

11. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, services or social-media platforms.

These third parties may have their own privacy policies and terms.

BEVRYN is not responsible for the privacy practices or security of third-party websites or services that we do not control.

We encourage you to review the applicable privacy policy before submitting personal information to any third-party service. 

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business
  • Changes to our Website
  • Changes to our technology or service providers
  • Changes in our data-processing practices
  • Changes in applicable laws or regulations

When we update this Privacy Policy, we will publish the revised version on our Website and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain the necessary consent.

13. CONTACT US

If you have questions about this Privacy Policy, want to exercise a privacy right, wish to withdraw consent, or have a privacy-related complaint, please contact us:

BEVRYN & CO.
Brand: BEVRYN Coffee
Address: Negi Residency, SR Puram, Haldwani – 263139, Uttarakhand, India
Email: info@bevryncoffee.in
Website: www.bevryncoffee.in 

We will review and respond to privacy-related requests in accordance with applicable law